Returns & Refunds
Returns and refunds policy for eligible EGO Power Store orders and customer support requests.
Returns are reviewed based on product condition, order status, item type, and the timing of the request.
Return eligibility
Items should be unused, complete, and in original packaging unless the return is related to a confirmed issue. Batteries, electrical items, and used outdoor equipment may require additional review.
Before returning
Contact us before sending any item back. Unauthorized returns may be delayed or refused if they cannot be matched to an order.
Refunds
Approved refunds are processed after the returned item is received and inspected. Original shipping, handling, and special freight charges may not be refundable.
Start a request
Email info@egopower-store.com with your order number, product name, and reason for return.
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Learn about EGO Power Store, a cordless outdoor power equipment catalog focused on EGO POWER+ tools and 56V battery compatibility.
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Support and education for EGO cordless outdoor equipment, battery compatibility, tool selection, and ordering questions.
ReadPrivacy Policy
Privacy policy for EGO Power Store customer information, orders, support requests, and site analytics.
ReadTerms of Service
Terms of service for using EGO Power Store, product information, orders, and customer responsibilities.
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